Business in Focus - Alternative Dispute Resolution • Visit Preston
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All you need to know about Alternative Dispute Resolution (ADR)...

From disagreements between landlords and tenants, to missing or damaged items, resolving disputes between business and customers can be a costly and time-consuming process, with court cases adding undue stress to an already unpleasant situation. It’s important for all parties to know there is a far more effective method, alternative dispute resolution (ADR).

What is ADR?

Alternative Dispute Resolution means resolving a customer dispute with the help of a neutral, government-approved intermediary. ADR covers almost all traders who sell goods and services to consumers – limited companies and sole traders, working from offices or home.

How does it work?

There are three main approaches;

An independent third party helps the disputing parties come to a mutually acceptable outcome.

The parties use a conciliator who meets with the parties both separately and together, in an attempt to resolve their differences.

The outcome is decided upon by a third party. Parties agreeing to arbitration usually agree to the decision being binding and therefore enforceable through the courts.

Why choose ADR?

  • Avoid costly court proceedings
  • Avoid legal penalties
  • Save time and resources
  • Achieve a more flexible outcome
  • Safeguard your reputation
  • Maintain customer relationships

Business Companion has launched a free new Business in Focus guide on the use of ADR. The guide delves into ADR legislation, describes the processes and highlights the benefits for businesses and consumers in entering into ADR to resolve issues.

Business Companion is a free to use, Government-backed service provided by Chartered Trading Standards Institute. It features in-depth guidance for businesses on trading standards and consumer protection legislation. The ADR guidance, along with guides for care homes and online marketplaces, can be found on the Business Companion website.

How can I find an ADR Body?

Search ‘Dispute Resolution Platform’ online.